CasaLune Customer Care

Help, thoughtfully arranged.

Find clear answers about orders, delivery, returns, product care and shopping with CasaLune. Our support is available around the clock when you need a little more help.

Refined CasaLune living room interior

Start Here

Find the right answer quickly.

Use the shortcuts below for the most common questions about shopping, delivery and after-purchase support.

Track Your Order

Check your order progress and stay informed as your CasaLune purchase moves toward delivery.

Track order

Shipping & Delivery

Free shipping is included on every order, with standard delivery in 3–5 calendar days.

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Returns & Exchanges

Eligible purchases can be returned or exchanged free of charge within 30 days.

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Product Care

Practical guidance for preserving furniture, textiles, lighting and decorative pieces beautifully.

Care guidance
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Warm contemporary CasaLune interior with furniture

Delivery Made Simple

From our store to your space.

Every CasaLune order includes free shipping. Standard delivery is designed to stay straightforward, with most orders arriving within 3–5 calendar days after processing.

  • Shipping Free on every CasaLune product with no minimum purchase requirement.
  • Delivery Standard order delivery is 3–5 calendar days.
  • Tracking Use the Track Your Order page to review the latest available order status.
Refined neutral home interior with premium furniture

Easy After-Purchase Care

Returns without unnecessary friction.

A home should feel considered, and so should the experience after purchase. CasaLune offers free returns and exchanges within 30 days on eligible products.

  • Window Return or exchange eligible items within 30 days.
  • Cost Eligible returns and exchanges are free.
  • Preparation Keep product packaging and order information available until you are satisfied with your purchase.
Modern home interior with warm neutral furniture and decor

Living Well With Your Pieces

Thoughtful care for a lasting home.

Different materials ask for different kinds of attention. A few considered habits can help furniture, textiles, lighting and decor retain their finish and character over time.

  • Furniture Dust gently, protect surfaces from prolonged moisture and follow material-specific cleaning guidance.
  • Textiles Vacuum rugs and upholstered surfaces regularly, rotate pieces where useful and follow care labels.
  • Lighting Disconnect power before cleaning and use a soft, dry cloth on fixtures unless otherwise specified.

CasaLune support, at a glance.

Simple policies designed to make furnishing and refining your home easier.

24/7 Customer Support Assistance is available around the clock whenever questions come up.
15% Subscriber Saving Email subscribers automatically receive 15% off sitewide with no discount code required.
20% Selected Offers Selected promotional products receive an automatic 20% discount with no code required.

Frequently Asked

Useful answers, clearly stated.

Browse the questions we receive most often about orders, promotions, delivery and returns.

Shipping is free on all CasaLune products. There is no minimum order amount required to receive standard free shipping.
Standard order delivery is 3–5 calendar days. Tracking information can be reviewed through the Track Your Order page when available.
CasaLune offers free returns and exchanges within 30 days for eligible products.
After successfully subscribing by email, customers receive an automatic 15% sitewide discount. No discount code is required.
Selected promotional products receive an automatic 20% discount. The saving is applied without a discount code.
CasaLune customer support is available 24 hours a day, 7 days a week.

Need More Help?

A real answer is always within reach.

If your question is specific to an order, product or return, send us the details and our support team will help you move forward.

Contact CasaLune