Privacy, Clearly Explained

When This Policy Applies

This Privacy Policy applies when you interact with CasaLune through our website, purchase products, create or submit information through forms, subscribe to email communications, request customer support or otherwise interact with services that link to this policy.

Third-party websites, platforms, payment services and other services that may be linked from our website are governed by their own privacy practices. We encourage you to review their policies when you interact with them.

Information Connected to Your Visit or Order

Depending on how you interact with CasaLune, we may collect information you provide directly, information generated through your use of the website and information received from service providers that support our operations.

• Contact DetailsName, email address, telephone number, billing address, shipping address and other information you provide to communicate with us.
• Order InformationProducts purchased, order history, shipping details, returns, exchanges and information associated with order fulfillment.
• Payment InformationPayment information is generally processed through payment service providers. We may receive transaction details needed to confirm or manage an order.
• Account or Form DataInformation submitted through website forms, customer support requests, reviews, subscriptions or other interactive features.
• Device InformationInternet Protocol address, browser type, device type, operating system, approximate location derived from technical information and similar device-related data.
• Usage InformationPages viewed, links selected, time spent on the website, referring pages, shopping activity and interactions with website features.
• Marketing PreferencesEmail subscription status, communication preferences and engagement with promotional messages where those features are used.

Why Personal Information May Be Used

We may use personal information when reasonably necessary to provide the website and services, complete transactions, communicate with customers and maintain the security and performance of our operations.

• OrdersProcess purchases, confirm orders, coordinate shipping, manage returns or exchanges and provide transaction-related communications.
• Customer SupportRespond to questions, investigate issues, provide assistance and maintain records associated with customer requests.
• Website OperationsOperate, maintain, troubleshoot and improve website functionality, navigation, performance and user experience.
• PersonalizationUnderstand how customers use the website and, where appropriate, tailor content, recommendations or shopping experiences.
• MarketingSend promotional communications when permitted and consistent with your communication preferences.
• SecurityHelp detect, investigate and prevent suspected fraud, misuse, security incidents or other harmful activity.
• Legal ObligationsComply with applicable law, lawful requests, accounting requirements, dispute resolution or enforcement of agreements.

Cookies and Similar Technologies

CasaLune and service providers supporting the website may use cookies, pixels, tags, local storage and similar technologies to operate website features, remember preferences, understand usage, measure performance and support advertising or analytics activities.

Essential Technologies

Some technologies may be necessary for core website functionality, including shopping cart operation, checkout, security, fraud prevention and maintaining user preferences.

Analytics and Performance

Analytics technologies may help us understand how visitors navigate and interact with the website so we can evaluate performance and improve content, layout and functionality.

Advertising Technologies

Where used, advertising technologies may help measure the effectiveness of campaigns or present advertising that may be more relevant to visitors. Certain disclosures for advertising purposes may be treated as a “sale,” “sharing” or targeted advertising under some state privacy laws.

You may be able to manage certain cookies through your browser or device settings. Blocking some technologies may affect the way parts of the website function.

Service Providers and Other Disclosures

We may disclose personal information to companies that perform services on our behalf or help operate the website and fulfill customer requests.

• Commerce ServicesWebsite infrastructure, ecommerce platform services, hosting and technical support providers.
• Payment ProvidersOrganizations that process payments, prevent payment fraud or help complete transactions.
• Shipping ServicesCarriers, logistics providers and fulfillment partners involved in delivering orders.
• Customer ServicesProviders that support customer communications, email delivery, order tracking, reviews or related website functionality.
• Analytics & AdvertisingProviders that help measure traffic, understand website activity or support marketing and advertising where those services are used.
• Legal & SafetyAuthorities, advisers or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property or the integrity of our services.
• Business TransactionsRelevant parties in connection with a merger, financing, acquisition, restructuring, transfer of assets or similar business transaction, subject to applicable law.

Keeping Information Only as Needed

We may retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing transactions, maintaining business records, resolving disputes, supporting customers, preventing fraud and meeting legal or accounting obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.

Security

We use reasonable administrative, technical and organizational measures designed to protect personal information. No online service, transmission method or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Choices and Requests Available to You

Depending on where you live and the laws that apply, you may have rights concerning personal information held about you. These rights may be subject to exceptions, verification requirements and limitations under applicable law.

• AccessRequest information about categories or specific pieces of personal information we maintain about you.
• CorrectionAsk us to correct inaccurate personal information where applicable.
• DeletionRequest deletion of certain personal information, subject to legal and operational exceptions.
• PortabilityRequest a portable copy of certain personal information where this right is provided by applicable law.
• Marketing ChoiceUnsubscribe from promotional email communications using the unsubscribe mechanism included in those communications.
• Sale or Sharing ChoiceWhere applicable law provides the right, request to opt out of certain disclosures treated as sale, sharing or targeted advertising.
• AppealWhere applicable, appeal a decision relating to a privacy request using the contact method available at the end of this policy.

We may need to verify your identity before completing certain requests. Authorized agents may submit requests where permitted by law, subject to appropriate verification or authorization.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Children's Privacy

CasaLune is not directed to children under the age at which parental consent is required under applicable law, and we do not knowingly seek to collect personal information from children for purposes inconsistent with applicable requirements.

If you believe a child has provided personal information to us inappropriately, please use the contact information provided at the end of this policy.

Processing Across Locations

If you access CasaLune from outside the United States, personal information may be processed or stored in the United States or other countries where our service providers operate.

Data protection laws in those locations may differ from those in your country. Where required, appropriate measures may be used to support lawful transfers of personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, legal requirements or technology.

When this policy is updated, the revised version will be posted on this page and the “Last Updated” date will be changed accordingly. Where required by law, additional notice may be provided.