01
Review Your Order
Check the products in your order and confirm that your selections are correct.
Payment Information
Checkout With Clarity
CasaLune keeps checkout straightforward, with available payment options presented clearly before your order is confirmed. Your final order details are shown for review so you can complete your purchase with confidence.
Clear Checkout
Review order details before confirmation.
Automatic Offers
Eligible discounts require no code.
24/7 Support
Help is available whenever needed.
At Checkout
What Happens at Checkout
The checkout experience is designed to keep important order and payment information visible before you complete your purchase.
02
Choose Payment
Select from the payment options made available to you securely during checkout.
03
Confirm the Details
Review the final information shown at checkout before placing your order.
04
Order Confirmed
Once payment is successfully completed, your CasaLune order can move forward.
A Straightforward Experience
Payment Without Guesswork
Important purchase information should be easy to understand. CasaLune keeps payment and order details together at checkout so you can review your purchase before it is finalized.
- Payment Options Available payment methods are presented during checkout based on the options available for your order.
- Order Review Review the products, order information and final checkout details before confirming payment.
- Order Status After purchase, use CasaLune order tracking to review available delivery progress.
Automatic Savings
Discounts That Apply Automatically
CasaLune keeps qualifying offers simple. Eligible savings are applied automatically, so there is no promotional code to remember or enter.
15%
Email Subscriber Discount
After successfully subscribing by email, customers receive an automatic 15% sitewide discount. No discount code is required.
20%
Selected Promotional Products
Selected promotional products receive an automatic 20% discount with no discount code required.
Free
Shipping on Every Product
Shipping is included on all CasaLune products, helping keep your purchase straightforward from checkout through delivery.
Payment Troubleshooting
If a Payment Does Not Go Through
A payment can occasionally need another look. Before trying again, review the information entered at checkout and make sure the details match the payment method you are using.
01
Review Your Details
Check that the payment and billing information entered at checkout is accurate.
02
Check the Payment Method
Make sure the selected payment method is active and ready to complete the purchase.
03
Try the Checkout Again
After reviewing the details, return to checkout and submit the payment again.
04
Request Assistance
CasaLune customer support is available 24/7 if you continue to experience difficulty.
After a Return
Refunds After a Return
CasaLune offers free returns and exchanges within 30 days. When a return is completed, refund handling follows the payment process associated with the original order.
Keep your order information available.
Retaining your order details can help our support team understand a return, exchange or payment-related question more efficiently.
Payment Questions
Helpful Answers Before Checkout
Review the essentials about payment options, automatic discounts, shipping and order support before placing your order.
Where will I see the available payment options? +
Available payment options are presented during the checkout process so you can select from the methods currently available for your order.
Do I need a code for the 15% subscriber discount? +
No. After successfully subscribing by email, the 15% sitewide discount is automatic and does not require a discount code.
How does the 20% promotional discount work? +
Selected promotional products receive an automatic 20% discount. No discount code is required.
Do I pay separately for standard shipping? +
No. CasaLune offers free shipping on all products.
How long does delivery take after purchase? +
Standard order delivery is 3–5 calendar days.
What if I need help with a payment? +
CasaLune customer support is available 24 hours a day, 7 days a week for payment and order-related assistance.
Where can I track my order after checkout? +
You can review available tracking information through the CasaLune Track Your Order page.
Need Payment Help?
Support Is Available Around the Clock
If you need assistance with checkout, payment information or an existing order, CasaLune support is available 24/7. Already completed your purchase? You can also review your latest available order status.