Terms for Shopping With CasaLune

Your Agreement With CasaLune

By accessing or using the CasaLune website, placing an order, using website features or interacting with services made available through the website, you agree to these Terms of Service and any policies expressly incorporated into them.

If you do not agree to these terms, you should not use the website or place an order. Certain legal rights cannot be waived under applicable law, and nothing in these terms is intended to limit rights that cannot lawfully be limited.

Who May Use the Website

You must be legally capable of entering into a binding agreement in your jurisdiction to make purchases through CasaLune. If you use the website on behalf of another person or organization, you represent that you have authority to act on their behalf.

You are responsible for providing accurate information and for ensuring that any person using your device, account or payment method with your authorization complies with these terms.

Product Information and Availability

We aim to present product descriptions, dimensions, images, colors, materials, pricing and availability accurately. Because screens, photography, manufacturing and natural materials may vary, actual appearance can differ from what is displayed online.

• Availability Products may become unavailable, sell out or be discontinued without prior notice.
• Pricing Prices may change from time to time. The price shown at checkout before an order is submitted is the price applicable to that transaction, subject to correction of obvious errors.
• Images Product imagery is intended to represent the item as accurately as practical, but display settings and lighting may affect perceived color.
• Dimensions Customers should review product dimensions carefully before purchase, particularly for furniture and items requiring specific room or delivery clearances.

Submitting and Accepting an Order

Placing an order is an offer to purchase the selected products. An automated order confirmation acknowledges receipt of your order but does not necessarily mean the order has been finally accepted.

We may decline, cancel or limit an order where reasonably necessary, including in cases involving unavailable products, suspected fraud, pricing or listing errors, payment issues, unusually large quantities or other circumstances that prevent fulfillment.

Payment Authorization

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charge for your order. Payment processing may be performed by third-party payment providers subject to their own terms.

Order Information

You are responsible for reviewing shipping addresses, billing information, quantities and product selections before submitting your order. Contact customer support promptly if you believe information is incorrect.

Automatic Savings and Promotional Terms

CasaLune may offer discounts, promotions and special pricing from time to time. Unless otherwise stated, promotional offers may be changed, suspended or ended at any time before an eligible order is placed.

• Email Subscription After a successful email subscription, an automatic 15% sitewide discount may apply without a discount code, subject to any stated exclusions or technical requirements.
• Selected Offers Selected promotional products may receive an automatic 20% discount without a code.
• Eligibility Promotional pricing applies only while the relevant offer is active and the applicable product or customer action meets the stated conditions.
• Errors We may correct promotions that were displayed or applied incorrectly because of a technical, pricing or configuration error.

Delivery Expectations

CasaLune offers free shipping on all products. Our standard order delivery timeframe is 3–5 calendar days.

Delivery estimates describe the expected timeframe under normal conditions and may be affected by circumstances outside reasonable control, including carrier disruptions, severe weather, access limitations, incorrect delivery details or other transportation events.

Delivery Information

Customers are responsible for providing complete and accurate delivery information and for ensuring that the delivery location can reasonably receive the ordered item.

Large Furniture

Before ordering larger products, customers should confirm door, hallway, stair, elevator and room dimensions where relevant. Product dimensions should be reviewed against the complete delivery route.

30-Day Return and Exchange Terms

CasaLune offers free returns and exchanges within 30 days for eligible products, subject to the conditions and procedures applicable to the item and the return request.

Products should generally be returned in a condition reasonably consistent with the return requirements communicated for the item. We may request information reasonably necessary to identify the order and process a return, exchange or refund.

Refund timing may depend on processing and the payment provider. Nothing in these terms limits any non-waivable return, refund or consumer rights provided by applicable law.

Using the Website Responsibly

You may use the website only for lawful purposes and in a manner that does not interfere with its operation, security or use by others.

• No Misuse Do not attempt to disrupt, overload, damage or interfere with the website, checkout, security systems or connected services.
• No Unauthorized Access Do not attempt to access accounts, systems, administrative areas or data for which you do not have permission.
• No Fraud Do not use false identities, stolen payment information, deceptive claims or other fraudulent methods in connection with an order.
• No Harmful Code Do not introduce malware, malicious scripts, automated attacks or other material intended to impair website operation.
• No Unlawful Activity Do not use the website or services in a manner that violates applicable law or infringes the rights of others.

Website Content and Brand Materials

The CasaLune website and its original text, graphics, layout, branding, visual presentation, logos and other proprietary materials are protected by applicable intellectual-property laws to the extent such rights exist.

You may view and use website content for ordinary personal shopping purposes. You may not reproduce, republish, distribute, commercially exploit or misrepresent proprietary CasaLune content without appropriate permission, except where applicable law permits otherwise.

Product names, trademarks, photographs or materials belonging to third parties remain subject to the rights of their respective owners.

Services Provided by Other Companies

The website may rely on or link to services provided by third parties, including payment processors, shipping carriers, order-tracking services, analytics providers, social platforms and other technology services.

Third-party services operate under their own terms and policies. CasaLune does not control every aspect of those services and is not responsible for their independent acts, omissions or policies except to the extent responsibility cannot lawfully be excluded.

Website and Service Availability

We work to keep the website accurate, available and functional, but we do not guarantee that every feature will always be uninterrupted, error-free or available at all times.

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis, subject to any express warranties or statutory rights that cannot lawfully be excluded.

General guides, styling ideas, measuring information and product-care content are provided for informational purposes. Product-specific instructions, manufacturer guidance and applicable safety information should take priority where relevant.

Limits That Apply Where Law Allows

To the fullest extent permitted by applicable law, CasaLune will not be liable for indirect, incidental, special, consequential or punitive damages arising solely from use of the website or services where such damages may lawfully be excluded.

Any limitation of liability applies only to the extent permitted by law. Nothing in these terms excludes or limits liability that cannot legally be excluded, including rights and remedies available to consumers under applicable law.

Responsibility for Misuse

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, fraudulent activity or material violation of these terms where such responsibility is legally enforceable.

Law Applicable to These Terms

These Terms of Service are governed by applicable laws of the State of Utah and applicable federal law, without regard to conflict-of-law principles, except where the mandatory consumer laws of another jurisdiction apply and cannot lawfully be waived.

Nothing in this section removes any right to bring a claim in a forum or jurisdiction that applicable law requires to remain available.

Updates to the Terms of Service

We may update these Terms of Service to reflect changes to the website, products, operations, technology or applicable legal requirements.

Updated terms will be posted on this page with a revised “Last Updated” date. The version in effect when a transaction is completed will generally govern that transaction, except where applicable law requires otherwise.