Your Order Is Received
Once checkout is successfully completed, the order information is recorded so fulfillment can begin.
CasaLune Shipping Policy
Shipping Designed to Feel Straightforward
This Shipping Policy explains how CasaLune handles delivery, tracking, shipping costs, address details and common delivery situations so you know what to expect from checkout to arrival.
Shipping
Free on all products
Delivery
3–5 calendar days
Support
Available 24/7
Our Delivery Approach
Clear timing, straightforward tracking and support when something does not go as expected.
From a small decorative object to a larger furniture piece, every order should move through delivery with clear expectations and useful information.
From Order to Arrival
A Simple Four-Step Delivery Journey
The exact handling of individual products may vary, but every CasaLune order follows the same basic path from confirmation through final delivery.
The Order Is Prepared
Items are prepared for shipment using the delivery information provided during checkout.
Tracking Becomes Available
When shipment information is available, you can use CasaLune order tracking to follow progress.
Your Order Arrives
Standard CasaLune order delivery is 3–5 calendar days under normal delivery conditions.
Shipping Cost & Timing
Free Shipping Without a Separate Threshold
CasaLune provides free shipping on all products. There is no minimum order amount required to receive standard free shipping.
- Shipping Cost Standard shipping is free across the CasaLune catalog.
- Delivery Time Standard order delivery time is 3–5 calendar days.
- Multiple Items Products from the same order may occasionally travel separately and can arrive at different times.
- Delivery Updates Tracking information should be used for the most useful shipment-specific progress once it becomes available.
The CasaLune Standard
The Essentials, Kept Clear
These are the core service commitments that apply across the CasaLune shopping experience.
Free
Shipping on All Products
Standard shipping charges are not added to CasaLune product orders.
3–5
Calendar Days
Standard order delivery time is 3–5 calendar days under normal delivery conditions.
30
Days for Returns
Eligible products can be returned or exchanged free within 30 days.
24/7
Customer Support
Support is available around the clock for order and delivery questions.
Larger Furniture Orders
Plan the Delivery Path Before the Order Arrives
Larger sofas, tables, media furniture, beds and storage pieces require more than enough floor space once inside. The complete path into the room should also be considered before ordering.
- Doorways Measure the narrowest doorway the item must pass through.
- Hallways Consider narrow passages, corners and turning space along the delivery route.
- Stairs Check stair width, ceiling height, railings and landing dimensions where relevant.
- Final Room Compare the full product dimensions with the intended placement before completing checkout.
Delivery Situations
When Delivery Does Not Go Exactly to Plan
Most orders move normally through the delivery process, but weather, carrier operations, address issues and other circumstances can occasionally affect an individual shipment.
01 / DELAY
Unexpected Delays
Severe weather, carrier disruptions or other events outside reasonable control can affect delivery timing.
02 / ADDRESS
Incorrect Address Details
Customers should review delivery details carefully at checkout and request corrections as early as possible if information is wrong.
03 / DELIVERY
Unsuccessful Delivery
If a carrier cannot complete delivery, follow the tracking information or carrier instructions available for the shipment.
04 / CONDITION
Arrival Concerns
If an order arrives with an apparent issue, keep the packaging and relevant order information available while seeking support.
Order Tracking
Follow the Shipment After It Leaves
Use the CasaLune order-tracking page for shipment progress after tracking information becomes available. Tracking updates can help you see the current delivery status without relying on general delivery estimates alone.
01
Open the CasaLune tracking page.
02
Enter the order information requested by the tracking service.
03
Review the latest available shipment status and delivery progress.
Track Your Order
Shipping Questions
Useful Answers Before and After Checkout
These answers summarize the most important CasaLune delivery policies for everyday orders.
How much does shipping cost?
Shipping is free on all CasaLune products. There is no minimum order requirement for standard free shipping.
How long does standard delivery take?
CasaLune's standard order delivery time is 3–5 calendar days under normal delivery conditions.
Can items from one order arrive separately?
Yes. Where products are handled separately, packages from the same order may arrive independently.
Where can I check shipment progress?
Use the CasaLune Track Your Order page once tracking information is available for your shipment.
What if my delivery address is incorrect?
Request support as early as possible. Address changes may become more difficult once an order has entered the delivery process.
What if my order has a delivery problem?
Review the shipment tracking first. If the issue remains unresolved, CasaLune customer support is available 24/7.
Delivery Support
Help Is Available When a Shipment Needs Attention
If tracking does not answer your question or you need assistance with a shipping issue, CasaLune support is available 24/7.
24/7 Support
Assistance is available around the clock.
Order Details
Keep your order information ready when requesting help.
Shipment Status
Check tracking first for the latest carrier progress.
