30
Calendar Day Window
Returns and exchanges can be requested within 30 days.
Returns & Exchanges
Returns, Made Considered
A change of mind should not complicate the way you shop for your home. CasaLune offers free returns and exchanges within 30 days, supported by a team available whenever you need guidance.
Free returns and exchanges within 30 days.
Free
Returns & Exchanges
CasaLune does not charge a return or exchange fee under our standard policy.
24/7
Customer Support
Our support team is available around the clock when you need assistance.
A Clear Return Path
From Request to Resolution
We keep the process straightforward so you can spend less time navigating a return and more time creating a home that feels right.
01
Gather Your Details
Have your order information and the item you would like to return or exchange ready.
02
Request Support
Share the relevant order details and let our team know whether you prefer a return or an exchange.
03
Follow the Guidance
Our support team will provide the information needed to move your request forward clearly.
04
Complete Your Request
Finish the return or exchange process with the support information provided for your order.
Designed Around Your Home
When a Piece Is Not Quite Right
Scale, finish and proportion can feel different once a piece enters a real room. Our 30-day return and exchange window gives you time to experience your CasaLune purchase in the space it was chosen for.
- Return Window Returns and exchanges are available within 30 calendar days.
- Return Cost CasaLune offers free returns and exchanges.
- Need Guidance? Our customer support team is available 24 hours a day, seven days a week.
Before You Reach Out
A Few Details Help
Having a few order details ready can help our support team understand your request and respond more efficiently.
01
Your Order Information
Keep the relevant order details available when you begin your request.
02
The Product Name
Identify the specific piece you would like to return or exchange.
03
Your Preferred Resolution
Let us know whether you would like help with a return or an exchange.
04
Helpful Context
Share any relevant details that can help our team understand your request clearly.
Prefer Another Piece?
Exchange With Confidence
Sometimes the right room calls for a different scale, shape or finish. If another CasaLune piece feels more suited to your space, our exchange option gives you a straightforward way to reconsider your selection within 30 days.
Still deciding?
Explore CasaLune’s furniture, lighting, rugs, textiles and decorative objects before choosing the piece that feels most at home in your space.
Return Questions
Clear Answers Before You Begin
Review the essentials about timing, exchanges, support and order tracking before starting your request.
How long do I have to request a return? +
CasaLune offers returns and exchanges within 30 days.
Do I have to pay for a return or exchange? +
No. CasaLune offers free returns and exchanges within the 30-day return and exchange window.
Can I exchange my purchase instead of returning it? +
Yes. CasaLune offers exchanges within 30 days, giving you another option when a different piece is better suited to your space.
When is CasaLune support available? +
CasaLune customer support is available 24 hours a day, 7 days a week.
Where can I check the status of my order? +
You can review available order tracking information through the CasaLune Track Your Order page.
What details should I have ready? +
Having your order information, product name and preferred return or exchange request ready can help our support team assist you more efficiently.
Ready to Begin?
We Are Here to Help
If you are ready to start a return or exchange, share your order details with CasaLune support. If you are still waiting for an order to arrive, you can review its latest available tracking information first.