Returns
Eligible items can be returned within the 30-day return period without a standard return charge.
CasaLune Return & Refund Policy
Returns Designed to Feel Straightforward
CasaLune offers free returns and exchanges within 30 days. This policy explains the return window, exchange process, refund handling and what to do when an order arrives with an issue.
Return Window
30 calendar days
Return Cost
Free eligible returns
Support
Available 24/7
Our Return Approach
A return policy should be easy to understand before you ever need to use it.
If an item is not right for your home, our goal is to make the next step clear, practical and supported.
CasaLune Return Window
30
Calendar Days
The Core Policy
Free Returns and Exchanges Within 30 Days
Eligible CasaLune purchases may be returned or exchanged free within 30 calendar days. The return period is intended to give you reasonable time to receive the order, review the product and determine whether it works for your space.
Exchanges
Eligible purchases may also be exchanged within the same 30-day period where an appropriate exchange is available.
Order Verification
Order information may be requested so the purchase and return eligibility can be confirmed.
Consumer Rights
Nothing in this policy limits any return, refund or consumer right that cannot lawfully be limited.
How Returns Work
Four Steps From Request to Resolution
Keep your order information available and follow the return instructions provided for your item so the process can move as smoothly as possible.
Review the Order
Confirm which item you want to return or exchange and make sure the request is within the applicable return period.
Start the Request
Provide the order information and return details reasonably needed to identify the purchase and understand the request.
Prepare the Item
Follow the return instructions provided for the product and keep any relevant packaging, components or accessories together where possible.
Return or Exchange
Once the return is received and reviewed, the eligible refund or exchange can be processed according to the approved request.
Preparing a Return
Keep the Product Complete and Protected
Furniture and decor can require more care in transit than smaller everyday products. Preparing the item thoughtfully can help protect it during the return journey.
- Components Keep included parts, accessories and relevant components together with the item.
- Packaging Retain suitable packaging where practical until you are satisfied with the purchase.
- Protection Prepare the item in a way that reasonably protects surfaces, finishes, textiles and fragile elements in transit.
- Instructions Follow any product-specific return instructions provided for your approved request.
Refund Processing
What Happens After a Return Is Received
Refund timing can vary depending on the return review and the payment provider used for the original transaction.
01 / RECEIVE
The Return Arrives
The returned item is received through the applicable return process.
02 / REVIEW
The Return Is Reviewed
The order and returned product may be reviewed to confirm the approved return details.
03 / PROCESS
The Refund Is Issued
An eligible refund is processed back through the appropriate payment method or transaction channel.
04 / POST
Your Provider Completes It
The time before a processed refund appears can depend on your bank, card issuer or payment provider.
Return Conditions
What Helps a Return Move Smoothly
Return eligibility can depend on the item, order circumstances and applicable consumer law. These practical guidelines help avoid unnecessary delays.
01 / ORDER
Order Information
Keep your order details available so the purchase can be located and the request can be processed correctly.
02 / PRODUCT
Product Condition
Products should be handled reasonably while you determine whether they are suitable for your home.
03 / CONTENTS
Included Pieces
Keep relevant parts, accessories and components together when preparing an item for return.
04 / GUIDANCE
Return Instructions
Follow any return-specific instructions provided for the item so it can be routed and reviewed correctly.
Exchanges
When Another Option Is a Better Fit
If you prefer another eligible option instead of a refund, CasaLune offers free exchanges within 30 days. Exchange availability may depend on the replacement product being available when the request is handled.
- Availability A requested replacement may depend on current product availability.
- Dimensions For furniture, review the replacement item's measurements before confirming an exchange.
- Variation Color, material and finish differences should be reviewed carefully before choosing another option.
- Resolution If an exchange is not available, another eligible resolution may be discussed as appropriate.
Arrival Concerns
When Something Is Wrong With the Order
Keep the product, packaging and order information available when reporting an arrival issue so the situation can be reviewed accurately.
Item Arrived Damaged
Keep the item and packaging available and provide clear information about the condition so the issue can be reviewed.
Wrong Item Received
If the product does not match the order, keep the item intact while the order details and appropriate resolution are confirmed.
Parts Appear Missing
Review the packaging and included materials carefully before reporting a missing component, then provide the relevant order details.
Return Questions
Common Questions Before You Start
These answers summarize the most important parts of the CasaLune Return & Refund Policy.
How long do I have to request a return?
Eligible CasaLune purchases may be returned within 30 calendar days under this policy.
Do I have to pay for an eligible return?
No. CasaLune offers free eligible returns and exchanges within the 30-day return period.
Can I exchange instead of receiving a refund?
Yes. Eligible exchanges are available within 30 days, subject to the requested replacement being available.
How will my refund be returned?
Eligible refunds are generally processed through the appropriate payment method or transaction channel associated with the original purchase.
How quickly will a refund appear?
Posting time can vary after a refund is processed because banks, card issuers and payment providers use different processing timelines.
What should I do if my order arrived damaged?
Keep the product, packaging and order details available and request support so the arrival issue can be reviewed.
Return Support
Start With Your Order Details Ready
If you need to request a return, exchange or help with a refund, CasaLune customer support is available 24/7.
Return Window
30 calendar days
Returns & Exchanges
Free for eligible requests
Support Availability
24 hours a day, 7 days a week
Start a Return or Exchange